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Security Systems in Louisville
December 17, 2021

What Happens When Your Home Security Alarms Go Off In Louisville?

A residential security package should defend your property. But what occurs in the event your home security alarms go off in Louisville? What should you do to be certain you and your loved ones are safe?

Your first priority is not to panic. You should understand that your around-the-clock monitoring professionals have you covered. Then follow these steps to be ready for any urgent situation.

Our 24-Hour Specialists Are There For You

A 24-hour monitoring agent is alerted in an instant as soon as your Louisville home security alarms go off. Once a monitoring professional is informed, they will call you n a hurry to determine what set off the alarm. Your alarm can trip due to a range of emergencies, including:

  • Criminal activity

  • Fire

  • Flooding

  • Accidentally setting off alarm

In situations when a device was set off by accident—like forgetting that your entry-point sensors are turned on when you open a window— an agent will reach out to ask if you need help. Provide your passcode, and they will cancel the alarm.

If you have an urgent situation, the monitoring agent will summon first responders, including law enforcement, firefighters, and medical professionals, to your property. They can also function as the point of contact in the event nobody is home. The monitoring agent will even inform authorities which security device was set off, helping them prepare for what could be a hazardous environment. Then the agent will remain on the phone with you to assist in keeping you in control and inform you what the next steps should be.

Here’s What You Should Do if Your Alarm Goes Off In Louisville

Being awoken in the wee hours of the morning to an alarm blaring can be understandably frightening—especially if you aren’t clear as to why it’s going off. The smartest thing to do is keep yourself in control and follow these steps:

  • First, find a safe location. Round up all members of your family including pets in an expeditious manner and get into a protected area within your residence or leave the premises entirely. It's typical to have an urge to want to face the situation in your home, but this can be incredibly dangerous. As an alternative, focus on attempting to keep you and your loved ones protected and let the trained personnel resolve the issue.

  • Secondly, utilize your smartphone’s convenient security app to keep in touch with your monitoring staff. They'll notify authorities who will be en route to your property in a matter of moments.

  • Finally, keep in close contact with your monitoring team and first responders. You have the ability to be patched through, so all parties are sharing information. Or, if you’re not able to be in direct contact with emergency services, you’re still able to obtain updates by text message. Even in false alarm situations, it's smart to keep adequately communicating with all teams so you know what to do should a legitimate crisis occur.

Be Prepared For Any Emergency in Louisville with Secure24 Alarm Systems

From burglary attempts to flooding, Secure24 Alarm Systems takes pride in ensuring you and your family are secured. With around-the-clock monitoring, smart locks, and entry-point sensors, your property will become the secured refuge you intended it to be. Design your ideal home security package by filling out the following form or reach out to (502) 251-3133 to speak with a member of our team.